Terms of Service
Welcome to Jutedecory (hereinafter referred to as “we”). This Service Policy explains the rules, rights, and responsibilities applicable when you use our online store. Please read this policy carefully before using our services or placing an order.
1. Introduction and Scope of Application
This Service Policy applies to all activities conducted through our online store, including browsing, registration, ordering, payment, inquiries, and after-sales services.By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
2. User Accounts and Website Responsibilities
When using our website, you are responsible for ensuring that all information you provide is accurate, complete, and up to date.We are responsible for maintaining the normal operation and basic functionality of the website, but we are not liable for temporary interruptions caused by factors beyond our control.
3. Product Information, Inventory, and Pricing
We make reasonable efforts to ensure that product descriptions, inventory status, and pricing displayed on the website are accurate and clear.In the event of updates or adjustments due to system changes or other reasons, we reserve the right to modify relevant information, and the details shown at checkout shall prevail.
4. Orders and Payments
An order becomes valid once payment has been successfully completed.We support the payment methods displayed on the website, and upon successful payment, you will receive a confirmation notification containing your order details and payment record.
5. Shipping Policy Overview
We currently provide delivery services within Australia only. All product prices include applicable taxes, which are clearly displayed during checkout.
Orders are generally processed within 1–3 business days after confirmation. Once shipped, the estimated delivery time is 5–12 business days, depending on the delivery address and logistics arrangements.
For detailed information regarding delivery areas, order processing times, shipping duration, logistics providers, and delivery guidelines, please refer to our Shipping Policy page.
6. Order Cancellation Policy
You may request to cancel an order before it enters the shipping process. Cancellation requests must be submitted through our customer service channels and will only take effect after confirmation.
Once an order has entered the processing or shipping stage, cancellation will no longer be possible. For full details, please refer to our Order Cancellation Policy page.
7. Return and Exchange Policy
Within 40 days from the date you receive your order, you may submit a return or exchange request if the product has quality issues, appearance discrepancies, incorrect delivery, or otherwise meets the return and exchange conditions.
After the returned item is received and inspected, eligible products will be processed accordingly. Replacement items will be dispatched within 1–3 business days once eligibility is confirmed, and returned items will follow the established handling process.
For complete details regarding eligibility, procedures, and important notes, please refer to our Return & Exchange Policy page.
8. Refund Policy
- Refund Process
When refund conditions are met, we will arrange the refund after completing the required review.
- Refund Method
Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard.
- Processing Time
Depending on the processing speed of the issuing bank, refunds are expected to be completed within 1–3 business days.If you do not receive your refund within this timeframe, please contact us for assistance.
9. Dispute Resolution and Applicable Law
In the event of any dispute arising from the use of our services, we encourage resolution through amicable communication.We comply with Australian law, including GDPR.We reserve the right to update this policy and will notify you of any relevant changes.
10. Privacy and Data Protection
We place great importance on protecting your personal information.All collection, use, and storage of personal data are governed by our Privacy Policy.For more details, please refer to the Privacy Policy page.
11. Intellectual Property
All text, images, design elements, and other content displayed on the website are protected by applicable rights.No content may be copied, used, or distributed without prior authorization.
12. Limitation of Liability
To the extent permitted, we are only responsible for reasonable losses directly caused by our services.We are not liable for issues arising from improper user actions, incorrect information provided, or factors beyond our control.
13. Modifications to the Service Policy
We may update this Service Policy as necessary to reflect operational changes.Any updates will be published on the website and will take effect from the date of publication.
14. Contact Information
If you have any questions regarding this Service Policy or our services, please contact us using the following methods:
Address: 6730 ROCKY LANE, NACOGDOCHES, TX 75964, United States
Telephone: +1 (646) 565-9493
Email address: hello@jutedecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)