Frequently Asked Questions (FAQ)

 

Welcome to Jutedecory (hereinafter referred to as “we”). The following Frequently Asked Questions are intended to help you quickly understand the processes, rules, and information you may be concerned about when shopping in our online store.

1. Shopping and Ordering

• How do I place an order on the website?

You can browse product pages, add your selected items to the shopping cart, and complete checkout by entering your shipping information and submitting payment. Once payment is successful, the order is considered placed.

• Can I modify my order after placing it?

If the order has not yet entered the processing stage, please contact us as soon as possible for assistance.Once the order has begun processing or has been shipped, order modifications are no longer possible.

2. Delivery and Shipping

• Where do you deliver?

We currently provide delivery services within Australia only.

• How long does it take to ship an order?

After order confirmation, processing typically takes 1–3 business days, after which the order will be shipped.

• How long does delivery usually take?

Once shipped, delivery is estimated to take 5–12 business days. Actual delivery times may vary depending on the shipping address and logistics arrangements.

3. Payment Methods

• What payment methods are supported?

We support several commonly used online payment methods, including credit card payments. Available options are shown on the checkout page.

• What should I do if my payment fails?

If a payment fails, please check your payment details or network connection and try again, or choose another available payment method.

4. Order Cancellation

• Can I cancel my order after placing it?

You may request order cancellation within 48 hours after placing the order, provided it has not yet entered the processing or shipping stage.

• Can I cancel an order after 48 hours?

If more than 48 hours have passed, or if the order has entered processing or shipping, cancellation is no longer possible.

5. Returns and Exchanges

• How long do I have to request a return or exchange?

You may submit a return or exchange request within 40 days from the date you receive the product, provided the request meets the applicable conditions.

• What is the return or exchange process?

Please contact us first to submit a request. After approval, return the product as instructed. Once the returned item is received and inspected, it will be handled according to our established process.

6. Refunds

• Where will my refund be issued?

Refunds will be returned to the original payment method used for the purchase.

• How long does it take to receive a refund?

Depending on the processing speed of the issuing bank, refunds are expected to be completed within 1–3 business days.

7. Contact Us