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Return and Exchange Policy

 

Welcome to Jutedecory (hereinafter referred to as “we” or “us”). To ensure a clear and smooth shopping experience, please review the following Return & Exchange Policy carefully before placing an order. This policy applies to all products purchased through our online store.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date you receive your order, provided that the conditions outlined in this policy are met. Requests submitted after this period may not be accepted.

2. Eligible Reasons for Return or Exchange

Within the applicable period, you may apply for a return or exchange under any of the following circumstances:

  • The product shows visible exterior defects or damage

  • The product has quality or functional issues

  • The product has an unusual odor, significant color variance, or other issues affecting normal use

  • The received product does not match the order details

  • Returns or exchanges without a specific reason are accepted, provided the product remains in a resalable condition

3. Return & Exchange Process

To initiate a return or exchange, please contact us via email or phone and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return or exchange

  • Relevant photos or videos, if applicable

Our support team will review your request and notify you once it has been approved. Approved requests will include return instructions.

Please send the product to the following designated return address, ensuring it is securely packaged:

Return Address: 6730 ROCKY LANE, NACOGDOCHES, TX 75964, United States

Once the returned item is received and inspected:

  • For approved returns, a refund will be issued if the reported issue is confirmed

  • For approved exchanges, a replacement product will typically be shipped within 1–3 business days

4. Refund Details

Refund Method:
Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard.

Processing Time:
Refunds are generally processed within 1–3 business days, depending on the issuing bank. If the refund is not received within this timeframe, please contact us for assistance.

5. Shipping Fees & Return Labels

Return or exchange shipping costs will be covered by us if the reason is due to:

  • Product defects or damage

  • Quality-related issues

  • Unusual odor or significant color discrepancy

  • Incorrect item received

For returns or exchanges without a specific reason, return shipping costs are the responsibility of the customer.

Return Label:
Some packages may include a return label to facilitate the return process.

6. Responsibility Statement

Please inspect your order promptly upon delivery. If any issues are identified, contact us as soon as possible.We reserve the right to assess cases involving improper packaging, failure to follow return instructions, or shipping delays accordingly.

This policy applies exclusively to purchases made through our online store.

7. Contact Us

If you have any questions regarding this Return & Exchange Policy or wish to submit a return or exchange request, please contact us through the following methods:

Address: 6730 ROCKY LANE, NACOGDOCHES, TX 75964, United States
Telephone: +1 (646) 565-9493
Email address: hello@jutedecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)