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Order Cancellation Policy

 

Welcome to Jutedecory (hereinafter referred to as “we”). This Order Cancellation Policy explains the conditions, time limits, and procedures for cancelling an order placed through our online store.

1. Cancellation Timeframe

After an order is successfully placed, you may submit a cancellation request within 48 hours, provided the order has not yet entered the processing or shipping stage.

Once 48 hours have passed, or if the order has already begun processing, cancellation will no longer be possible.

2. Order Status and Eligibility

Order cancellation eligibility is determined by the current order status:

  • Within 48 hours and not yet processed: cancellation may be requested

  • Beyond 48 hours or processing has started: cancellation is not available

  • Shipped or in transit: cancellation is not available

The order status recorded in our system shall prevail.

3. How to Request a Cancellation

To request an order cancellation, please contact us within the 48-hour period and provide the following information:

  • Order number

  • Email address or phone number used at checkout

  • A brief reason for the cancellation (for reference purposes only)

A cancellation request is effective only after it has been reviewed and confirmed by us.

4. Processing Time for Cancellations

Once a valid cancellation request is received, we will review it as promptly as possible.Eligible cancellations are typically processed within 1–3 business days.

5. Non-Cancellable Situations

An order cannot be cancelled under the following circumstances:

  • The request is made more than 48 hours after the order was placed

  • The order has entered the processing or shipping stage

  • The order has been handed over to a shipping carrier

  • The order information cannot be verified

If an order cannot be cancelled, you may refer to the relevant policies after delivery for further options.

6. Order Status After Cancellation

Once an order is successfully cancelled, it will no longer be fulfilled.Any further handling of paid orders will be carried out in accordance with applicable policies.

7. Policy Updates

We may update this Order Cancellation Policy from time to time based on operational needs.Any changes will be published on the website and take effect from the date of publication.

8. Contact Information

If you have any questions regarding order cancellation or order status, please contact us using the following methods:

Address: 6730 ROCKY LANE, NACOGDOCHES, TX 75964, United States
Telephone: +1 (646) 565-9493
Email address: hello@jutedecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)