Orders with a total value of AUD 89.99 or above (including AUD 89.99) qualify for free shipping
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Shipping Policy

 

Welcome to Jutedecory (hereinafter referred to as “we” or “us”). This Shipping Policy explains how orders are processed, shipped, and delivered, including information on fees, timelines, and responsibilities. This policy applies to all orders placed through our online store.

1. Shipping Coverage

At this time, we provide shipping services within Australia only.Orders with delivery addresses outside Australia are not supported.

2. Shipping Fees and Taxes

  • Shipping Fees

    • Orders with a total value of AUD 89.99 or above (including AUD 89.99) qualify for free shipping

    • Orders below AUD 89.99 are subject to a flat shipping fee of AUD 9.99

All shipping charges are clearly displayed during checkout.

  • Taxes
    Applicable taxes are calculated based on the order details and are shown at checkout.If applicable, taxes are included in the total order amount and collected during payment.

3. Order Confirmation and Processing

Once payment is successfully completed, the order enters the confirmation stage and is scheduled for processing.Order processing begins only after payment has been confirmed.

Processing Time: Orders are typically processed within 1–3 business days.

4. Daily Order Cut-Off Time

Order processing follows Sydney time (AEST/AEDT), within business hours from 9:00 AM to 6:00 PM:

  • Orders placed before 6:00 PM are generally processed on the same business day

  • Orders placed after 6:00 PM will be processed on the next business day

  • Orders placed on non-business days will be processed on the following business day

5. Estimated Delivery Time

After dispatch, orders are generally delivered within 5–12 business days.Actual delivery times may vary depending on location, carrier schedules, or external factors.

6. Shipping Methods and Carriers

We select appropriate local carriers based on the order and delivery address. Common carriers include, but are not limited to:

  • Australia Post

  • StarTrack

  • Toll Group

  • CouriersPlease

  • Aramex Australia

Carrier details will be provided once the order has been shipped.

7. Order Tracking

Once the order is dispatched, you will receive a shipping confirmation email containing:

  • Order number

  • Payment summary

  • Carrier information

You may track your order by visiting the “Order Tracking” page on our website and entering your order number along with the email address or phone number used at checkout.

8. Shipping Responsibilities

  • Damaged or Lost Items
    If your order arrives damaged or appears to be lost, please contact us promptly and provide relevant details or images so we can assist you.
  • Order Changes and Cancellations
    Orders may be modified or canceled before they enter the shipping stage.Once an order has been handed over to the carrier, changes or cancellations may no longer be possible.
  • Delivery Address Accuracy
    Please ensure that your delivery address is complete and accurate.Any issues caused by incorrect or incomplete address information are the responsibility of the customer.

9. Receiving and Inspection

Please inspect your package and items upon delivery.If any issues are identified, contact us as soon as possible.Delayed reports after confirmed delivery may limit available resolution options.

10. Contact Us

If you have any questions regarding shipping arrangements, delivery status, or related matters, please contact us using the details below:

Address: 6730 ROCKY LANE, NACOGDOCHES, TX 75964, United States
Telephone: +1 (646) 565-9493
Email address: hello@jutedecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)